Breaking up with Optus

I love Optus, if you read my previous Optus post you know I do. I wanted to use Optus service for my upcoming trip to Malaysia and Australia.

I called customer service. The first person I spoke to recognised the complexity of reactivating my account from overseas and put me through to their manager. Their manager determined that all I needed was a fresh SIM and I was good to go. I had to have a local buy a SIM at an Optus shop and post it to me. Optus had a happy customer, and some good roaming dollars headed their way.

It took two more phone calls to get the SIM activated and request the transfer to postpay. Postpay is easier than prepay because it won't run out of credit mid trip.

Call four was today. This guy seemed more realistic. Optus don't provide accounts for people in foreign countries. He was in a rush, so he laid out the facts and suggested I call customer service to get my money back.

If only I had met the fourth rep first, I could have saved weeks of setup and gone straight to VOIP. I'll just have to make sure I have Internet access during my travels, which is pretty much guaranteed these days. Now all that remains is to get the money back that I have left in my Optus accounts.